Website and CRM setup for a managed IT and cybersecurity provider
Brighton Online needed a professional website and CRM setup to present its IT services clearly and manage client enquiries in a more structured way.
The business operates in a technical and trust-driven market, where the website has to communicate reliability, expertise and service clarity from the first visit.
The challenge
For an IT and cybersecurity provider, the website needs to do more than look modern.
It has to explain complex services in a simple way, build trust with business clients and make it easy for potential customers to take the next step.
The client also needed a CRM setup to help organise incoming enquiries and support the sales process behind the website.
What we delivered
K3-Team developed the website and configured CRM functionality for Brighton Online.
The project included:
- website development;
- service page and content structure setup;
- presentation of key IT and cybersecurity services;
- contact and enquiry flow setup;
- CRM configuration;
- pipeline setup for managing leads and opportunities;
- support with connecting website enquiries to a structured CRM process.
Website
The website was built to present Brighton Online as a professional provider of IT support, cybersecurity and managed technology services.
The structure was designed to help visitors quickly understand the company’s services and contact the team when they are ready to discuss their needs.
Invoices and notifications
We configured the CRM to support the client’s internal sales and enquiry process.
This allows the team to track leads, manage follow-ups and keep client opportunities in one structured system instead of relying only on email or manual notes.
Accounting setup
The project included accounting configuration to help the business manage its financial processes in a more structured way.
This created a stronger foundation for working with invoices, payments and internal finance-related tasks.
Why it matters
For a B2B technology business, the website and CRM should work together.
The website creates the first impression and captures interest. The CRM helps the team turn that interest into a managed sales process.
By combining both, Brighton Online received a more practical digital foundation for client acquisition and follow-up.
Technology used
- Website development
- CRM setup
- Lead management
- Pipeline configuration
- Contact and enquiry flow
- B2B service presentation
Outcome
Brighton Online received a professional website supported by a CRM setup for managing enquiries, leads and follow-up activities.
The result is a clearer online presence and a more organised internal process for working with potential clients.
